Wednesday, May 6, 2015

eBay Allows Buyers to Keep Items and Get Refunds:

eBay Allows Buyers to Keep Items and Get Refunds:

eBay Allows Buyers to Keep Items and Get Refunds:


Mon June 20 2011 12:14:28

eBay Allows Buyers to Keep Items and Get Refunds

By: Ina Steiner

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Dear Ina,
eBay Sellers be aware when a buyer files credit card dispute through PayPal & PayPal reverses payment for item to Card Holder, buyer ends up with both full refund & item.

eBay & PayPal policy does not require buyer to show proof that item is returned to seller. I have had 2 items stolen from me this way.

Buyer received $670.00 refund for my item, refused to return item & then listed item for sale on their eBay site.

I have filed formal complaint, all can be documented and eBay has done nothing.
Unsigned


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eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: wire10ga
       
Mon Jun 20 13:00:24 2011
If is it on Ebay - Return the favor, and leave low stars as well.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
This user has validated their user name. by: Ming the Merciless
       
Mon Jun 20 15:18:49 2011
1. Quickly collect AND preserve all relevant documentation.

2. Call the detective division of your local police department and file a credit card fraud case this buyer.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: MR ME
       
Mon Jun 20 15:24:53 2011
In most businesses "NO RETURNS" means NO Returns, sale final.
In eBay-land NO returns means buyer keeps Item and Money !
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Unlucky Sap Too
       
Mon Jun 20 15:35:02 2011
We too lost almost $1,000 on the exact same scam which Ebay supports and seems to encourage.

Small wonder we are working our butts off to transition away from Ebay and onto Ruby Lane. May Ebay and JD burn in Hell!
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: George
       
Mon Jun 20 15:41:07 2011
You need to do more than file a complaint, you need to take LEGAL action and file a police report in their town/city for FRAUD and THEFT BY DECEPTION.

I would also take them to court. Most people do not do this because of the travel expenses but when someone purposely defrauds you, you CAN and almost every court WILL give punitive damages and allow you to get the travel expenses on top of interest on the money and court costs.

Of course if they also SOLD YOUR merchandise you can get them for FENCING stolen goods and if ebay and paypal have been made aware of it and refuse to do anything about it it they can become accessories after the fact.

Until people start holding these scammers and ebay and paypal accountable NOTHING is going to change and these types of crimes are going to get worse.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: reader 0620
       
Mon Jun 20 15:47:47 2011
I would be curious to know how many of our municipal,state, and federal resources are going towards cleaning up after ebay and paypal's shoddy policies and customer service?


Why should taxpayers subsidize this billion dollar corp?
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Tex
       
Mon Jun 20 16:17:07 2011
call the police and file a criminal complaint. sue them in small claims.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: anyone out there
       
Mon Jun 20 16:57:17 2011
Police will take the report BUT they definately have more important things to do then bother with it.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Ron
       
Mon Jun 20 19:58:54 2011
I think that you definitely need to file a small claims lawsuit.  And I would co-name eBay/Paypal as they are complicit in this.  It's pretty outrageous and amounts to conversion.  I don't see how you can lose if you have all of the documentation.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Donkey
       
Mon Jun 20 20:34:16 2011
Buy it back with a million dollar bid.

Then file a chargeback/recovery.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
This user has validated their user name. by: Philip Cohen
       Web Site
Mon Jun 20 21:19:42 2011
The problem with any payment via PreyPal sourced from a credit card is that PreyPal has no interest in defending the seller from a charge back: too much trouble for them, and the enormous amount of extra staff that would be required to deal with such charge-backs (genuine or fraudulent) would eat into their profits, which eBay currently desperately needs. If the credit card charge is reversed, the simplest answer for PreyPal is to also reverse the charge to the seller. It’s so simple: the computer algorithm does it all: no human intervention is required. The end result is that PreyPal effectively is complicit in and knowingly facilitates such fraud on sellers.

All a merchant needs to know about the clunky PayPal, at:
http://forums.auctionbytes.com/vbulletin/showthread.php?p=165263

What buyers should know about the criminal activities of eBay, at:
http://forums.auctionbytes.com/vbulletin/showthread.php?t=23540

Enron / eBay / PayPal / Donahoe: Dead Men Walking.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Anne
       
Tue Jun 21 02:36:13 2011
There is a distinct difference between a claim filed through Ebay and one filed through PayPal.

With PayPal, if you follow the Seller Protection rules it will protect you in a case like this one.  Sometimes it takes longer than it should to get your money back, but it can be done.  I've done it myself several times.  But you have to follow the PayPal Seller protection rules.

A claim filed through Ebay is a whole different thing.  You have no protection and I know of several sellers in the same boat as this OP.

When Ebay announced that they were going to start handling claims they said how much better things were going to be for sellers.  No more returns for buyer's remorse, no more returns for SNAD when the buyer complaints were clearly stated in the listing, etc.

Well I guess you can say they have lived up to their word on this on.  I know of several sellers that the buyer did not have to return the item and Ebay allowed the refund.  
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
This user has validated their user name. by: Philip Cohen
       
Tue Jun 21 05:05:04 2011
How else does eBay allow a refund except via PreyPal; if you have elected to receives your funds via PreyPal, then surely your contract for the transmission of those funds to you is with PreyPal, not the eBafia. What right does the eBafia have to usurp your contract with PreyPal. Don’t tell me; I’m sure it is covered somewhere in the convoluted, all responsibility avoiding, eBafia/PreyPal UAs. Oh, go on, just for fun, do supply a reference to the section in the relevant UA anyway. …

All a merchant needs to know about the clunky PayPal, at:
http://forums.auctionbytes.com/vbulletin/showthread.php?p=165263

What all buyers should know about the criminal activities of eBay, at:
http://forums.auctionbytes.com/vbulletin/showthread.php?t=23540

Enron / eBay / PayPal / Donahoe: Dead Men Walking.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Ebay 11 Year Seller
       
Tue Jun 21 06:48:37 2011
I have been actively selling on Ebay for 11 years. Full time since 2005. I have approx 4000 transactions a year. My average selling price is $115 and I do sell
laptops and other $600+ items. I have have maybe 2 or 3 chargebacks a year. I have only had 5 not as decribed and recently last December Not REcieved. This Not Received showed FedEx delivered without signature and Ebay sided with me.  I also ship postal to Canada approx 20 per month.  If you dot your i's and cross your T's and follow policy. You will be OK..
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: MsFrugaLady
       Web Site
Tue Jun 21 07:55:32 2011
If the buyer is not in your State/City  vicinity, a small court claim cannot be filed, feasibly.   Buyer won't travel to your State/City Court.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
This user has validated their user name. by: Tula
       
Tue Jun 21 08:53:55 2011
I had once chargeback attempt via Paypal and they found in my favor, since I had plenty of documentation. It was for a very small amount - less than $10 - but I had emails and copies of the attempt the person made at an INR before trying to claim unauthorized credit card use. The burden is definitely on the seller to get and keep all documentation for transactions.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: R,B.
       
Tue Jun 21 09:06:40 2011
I to had a large ticket item charged back through PayPal not my Pal.. I followed all the paypal seller protection rules, had the item profrssionaly packed at a USP store & insured.  Needless to say.Paypal ruled againt me & to mention UPS inc was just bad...NO more Paypal & no more UPS on my part They BOTH SUCK
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: Pandora This user has validated their user name.
       
Tue Jun 21 10:07:57 2011
also you must call and call again until you get to the correct person. it is tedious but so far it has worked for us. Try getting to the safe harbor division they are in Utah. there you will at least find people who care and can put you in touch with the right people. it is not easy to get there but be firm but not insulting with whomever you have on the phone. If you get no where end the call and call again.

by all means be nice to the folks on the phone it is not their fault. even if they are jerks be nice as your electronic file is easily marked as not a nice person.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: JohnGermaine
       
Tue Jun 21 12:03:36 2011
This theft of our items has been allowed for quite some time. It's why I left eBay in the first place, when they allowed our items to be stolen from us.  Call the police, you have been robbed and file a report as soon as you can. Print out all communications and take them with you to the police station, make copies for them of course, and include them with your report. Why eBay is allowed to let a third party steal our items is beyond me and needed to have been stopped at it's inception.  It should have always been no return - no refund.
eBay Allows Buyers to Keep Items and Get Refunds   eBay Allows Buyers to Keep Items and Get Refunds
by: AlBeSure
       
Tue Jun 21 13:49:39 2011
If the Buyer was in the same country-USA-then you would have leverage against the buyer. As in no refund until the item is returned. You can file complaints and open cases with feebay and paypal. Use the system to your advantage. Defend your rights as a Seller and do not give the stuff away.

Since the buyer was in another country, it is a different story. You cannot prove that the item was delivered if you used USPS Int’l First Class Mail and therefore the buyer can state that he did not receive the item. There is nothing that you can do per the new feebay rules except to refund the jerk and take the loss. That way he jerky buyer CANNOT leave you bad feedback. Hopefully you did not lose too much in the process.

However if the buyer is stupid enough to state that he has received the item, then you can show that proof to Paypal and feebay CS. Requesting a conference call from Paypal to ebay will usually end in your favor.
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